nimrodjo.com

If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!

If you are my blog visitors or readers, you will notice that my blog was down a few days. I think it started to happened on 31/01/2008. What actually happened? The data center for my host server have problems which cause my blog aren’t accessible to others.  This is the problem with local ISP. They are slow in fixing any problems that arise. I actually got email from my hosting company about the problem that arise. The following email is the first email that I receive.

*****************************************************************************************************************************

Pengumuman;
Terdapat masaalah ip dengan TMnet yang menyebabkan akses ke/dari server ke kebanyakan tempat di oversea bermasaalah. ini juga telah menyebabkan cPanel error (Unactivated License File) sebab server tidak dapat update lesen dengan cPanel. kami telah menghubungi TMnet dan kami percaya mereka sedang berusaha untuk membantu menyelesaikan masaalah ini. Ini adalah pengumuman awal. kami akan beri pengumuman terperinci sebentar nanti.
——————————
Announcement;
There is IP problem with TMnet causing cPanel error and many overseas location not accessible to/from server. This is a preliminary announcement, and we will make further announcement shortly.

NetKL Network

****************************************************************************************************************************

That was their first announcement of the problem arise. Next, I receive their second email explaining this matter in a longer announcement.

****************************************************************************************************************************

Dear all our cPanel clients, There is an IP issue where the access between IP (1 block) with most of overseas locations are not reachable.This has been going on since 31/01/2008 (Thursday). This has caused ; -> cPanel error (Unactivated License File), because license cannot be updated with the CPanel server. You are not able to access cPanel now. -> Clients who are using website content/link from overseas will face slow loading page. Access within Malaysia has no problem. If you still keep our email, kindly read our announcement on 16/12/2007.The situation is almost the same, but this time, the IP is not totally dead, but only the access to/from overseas gets disconnected. We have contacted TMnet since we first found this problem, however, they still have no solutions until now. We understand your frustration, in fact, we are much more disspointed with TMNet as this is not the 1st time the datacenter is giving problem. If the problem comes from the server, we have surely identified the soltuions, and fixed it, but since it’s beyond the server,eg. router/datacenter internal system, etc, we ourself cannot do anything, except for pushing them to fix their problem. We regret that all of this inconvenience happened, and hope for your understanding & patience. 

****************************************************************************************************************************

So, I can’t do anything except to wait until they resolve the problem. If my hosting company can only wait, then I too have no choice but do the same. Then, I receive their 3rd email.

***************************************************************************************************************************

The TMnet IP problem still not solved yet. And today (04/02/2008), we are going to the datacenter to meet up with their representative directly.

We suspect that there is an error in their system.

We hope that this problem can be solved after we go to the datacenter today, and the cPanel access will be back as usual.

Thank you very much for your kind understanding & patience.
——————-
Masalah IP TMnet belum lagi selesai dan hari ini (04/02/2008), kami akan ke datacenter untuk bersemuka sendiri dengan mereka.

kami percaya terdapat kesilapan didalam system mereka.

kami harap masaalah ini dapat diatasi, selepas kami ke datacenter, dan akses ke cPanel akan pulih seperti biasa.

Terimakasih kerana anda faham dan bersabar dalam situasi seperti ini.

NetKL Network
http://www.netkl.com

***************************************************************************************************************************

So, when I check on the night of 04/02/2008. I can access my email again and my blog can be accessed again by the other tecahers bloggers.

Popularity: 47% [?]

This entry was posted on Monday, February 4th, 2008 at 3:35 pm and is filed under Blogging, Learning and education, wordpress. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.